Use of UCBL Internet Banking Service is subject to the following terms and conditions which set out the general rights and obligations of the User(s) and United Commercial Bank Ltd. in connection with the use of UCBL Internet Banking Service.

For the purpose of this document, "Internet Banking Services" or "Direct Banking" refers to the internet banking services provided by UCBL through internet or e-commerce banking such as balance enquiry, utility bill payment, and fund transfer within the accounts of UCBL etc. or other services as may be made available by UCBL from time to time.

"User", "he/she" and/or "his/her" means UCBL's account holder(s) registered to use Direct Banking through internet.

"UCBL", "Bank" means United Commercial Bank Ltd, a company duly incorporated under the Companies Act 1994 and a scheduled banking company licensed under the Banking Companies Act. 1991, having its Corporate Head Office at Plot # CWS (A)-1, Road # 34, Gulshan Avenue, Dhaka -1212 and its branches or its assigns in respect of which the service will be available.



1.1      Singly operated account holders, Joint accountholders (operating in either or survivor mode), proprietorship accountholders or credit cardholders may apply for Internet Banking Services. The User shall apply to UCBL branches in the prescribed form and must submit at his/her presence for use of Internet Banking Services subject to the terms and conditions stated herein including any other terms and conditions as modified or inserted by the bank from time to time.

1.2      UCBL at its sole discretion may accept or reject any such applications. Once the application is accepted by UCBL, these Terms & Conditions shall form the contract and govern the relationship between the User and UCBL in relation to use of Internet Banking Services.

1.3      UCBL at its sole discretion may accept or reject any such applications. Once the application is accepted by the bank, these Terms & Conditions shall form the contract and govern the relationship between the User and UCBL in relation to use of Internet Banking Services.

1.4      The user need to use a unique e-mail address and Mobile number for each user ID.

1.5      By applying for Internet Banking for the first time, the User acknowledges and accepts these Terms & Conditions. Notwithstanding anything contained herein, all Terms & Conditions pertaining to the accounts shall continue to apply. In the event of any conflict between these Terms & Conditions and the Rules and Regulations governing the User(s) account with UCBL, these Terms and Conditions shall prevail with regard to UCBL Internet Banking.

1.6      By applying for Internet Banking for the first time, the User acknowledges and accepts these Terms & Conditions. Notwithstanding anything contained herein, all Terms & Conditions pertaining to the account shall continue to apply. In the event of any conflict between these Terms & Conditions and the Rules and Regulations governing the User(S) account with UCBL, these terms and Conditions shall prevail with regards to UCBL Internet Banking.



2.1      UCBL will provide the User with unique User Identification Number ("User ID") and a temporary Password in the first instance through email. The User(s) hereby authorizes and instructs UCBL to email him/her the User ID and Password relating to his/her access/ log-in to the Internet Banking Services to the email address given in the application form at his/ her own risk and responsibility. UCBL shall not be liable and responsible for hacking of computer where the User will receive the User ID and Password and UCBL shall not be responsible and Liable for any loss sharing of User ID and Password.

2.2      The User shall log in to the internet banking by using the User ID and Password. As a safety measure, the User shall immediately change Password upon his/ her first login. User is requested to change his/ her Password frequently thereafter to avoid any possible hacking, inherent risk or misuse/ fraudulent use of his/ her account. In case of hacking/ sharing of User ID and Password UCBL shall preserve the right to close the Direct Banking Service without prior consent from the User. However, UCBL Shall preserve the right to initiate legal action against the User if it is observed by UCBL that the User has/ may have involvement with any incident.

2.3      The User acknowledges that the Login ID (User ID) and the Password shall act as User's authorized signature. This signature authorizes and validates directions given just as an actual written signature does.

2.4      The User is therefore responsible for maintaining the confidentially and secrecy of User ID and Password. User should not under any circumstances disclose his/ her User ID and/ or Password to anyone, including anyone claiming to represent the Bank or to someone giving assistance on a technical helpdesk in connection with the service. It is to be clearly understood that Bank's employees do not need Password for any reason whatsoever. Bank shall not be held liable in any manner or in any form whatsoever in case of any unauthorized or fraudulent use of the User’s account through Internet Banking Services or for loss, misplacement or fraudulent use of ID and Password.

2.5      The User acknowledges that a One Time Password (OTP) will be generated every time he/ she successfully logs in to his/ her Internet Banking Account. This OTP will be sent via SMS to his/ her registered mobile number & emailed to his/ her registered email address as. The User shall have to use this OTP to conduct his Internet Banking during that session. User will solely be responsible for bearing the security of his/ her own registered Mobile Device and registered email. UCBL shall not be liable and responsible for any compromise or hacking of the Customer's computer, Email or Mobile Device through which devices/ medium the OTP (One Time Password) will be received. Customers are requested to check back the precautionary notes shared below.

2.6      If the User gives or shares his/her User ID, Account Password or OlP to anyone or fails to safeguard its secrecy, he / she does so at his / her own risk because anyone with User ID and Password will have access to his / her accounts.

2.7      User need to call 16419/+8809610016419 (from overseas only) to reset password from his/ her registered mobile number, lock or change account to non-transaction mode of Internet Banking status.

2.8      If the User's password is lost or stolen, or is known by another individual, he/she must notify UCBL through calling in 16419/+8809610016419 (from overseas only) to deactivate the internet Banking account and submit a written application at any nearest UCBL Branch/ service Outlet or mail to ibanking@ucb.com.bd from his/ her registered e-mail address. UCBL upon receipt of the call/ written request from the User shall at the earliest, stop the operation of the Internet Banking Services of the respective User account. If the Bank receives any information verbally or in written form from anyone including the user, Bank may immediately suspend the services in good faith for the safety and security of the User.

2.9      The User agrees and acknowledges that UCBL shall in no way be held responsible or liable if the User incurs any loss as a result of information disclosure to any third party by the User him/ herself regarding his Account(s) or carrying the instruction of the User pursuant to the access of the Internet Banking and the User shall fully indentify and hold the bank harmless in respect of the same.

2.10      User hereby acknowledges and understands the inherent risk of using Internet and availing the Internet Banking Services and accordingly shall take all necessary precautions at his/ her end to safeguard him/ her from such risk. Bank shall not be held liable in any form whatsoever if the User suffers any loss or damages due to such inherent risk of internet and Internet Banking Services unless such loss or damage is caused due to willful negligence of the Bank.



3.1      User is solely responsible for the maintenance, installations and operation of User's computer and for the software used in accessing Internet Banking.

3.2      UCBL shall not be held responsible if the Internet Banking System does not work properly or the service is interrupted due to failure of electronic or mechanical equipment or communication lines. telephone or other interconnect problems, normal maintenance, unauthorized access, theft, operator errors, severe weather, earthquakes, floods and strikes or any other causes beyond the reasonable control of the Bank.



4.1      UCBL shall initially provide the Internet Banking Services at free of cost. However, Bank reserves the right to apply service change and realize the same from the User(s) as may be fixed by the Bank from time to time. The User hereby authorizes UCBL to recover such charges from his/her account(s).

4.2      Charges are subjected to change from time to time at Bank's discretion, and that will be disclosed to customer through published schedule of charges at banks website (www.ucb.com.bd).



5.1      Upon obtaining User ID and password, User is requested to check the list of his/ her accounts with UCBL. If any of User account is missing, UCBL must be informed immediately (call 16419/+8809610016419 (from overseas only) & mail to: ibanking@ucb.com.bd). If a third party account is linked to User’s ID, UCBL must be informed also. Do not access it or do not perform any transaction on that account. Such activity, if done will be treated as fraudulent activity.

5.2      If User believes unauthorized transactions are being made with his/her account, he/she should change the Password immediately and notify UCBL.

5.3      The User should check the Statements for all of his/her accounts for any unauthorized transaction(s). In case of any discrepancy in details of any transactions carried out in respect of the account, in that event, User should immediately inform UCBL in writing. Bank's only responsibility would be to use its best efforts to prevent such unauthorized transaction(s) if none had already been made.

5.4      The Bank will not be responsible for any transaction in cases of Joint Account Holders (operating in either or survivor mode), where a transaction made by one accountholder is not in agreement with the other joint account holder.



6.1      User shall be responsible for all “fund transfer” transactions. Fund transfer can be made from user account to another account held with UCBL only.



7.1      The Utility Bill Payment services is only available to Users of UCBL Internet Banking Service and shall cover all the utility bill payments of different utility service provider(s) (Billers) as mutually agreed between UCBL and the utility service provider(s).

7.2      The User should accept that he/ she will be responsible for putting in the correct account number and transaction amount for the fund transfer request. In such case, UCBL will not be liable for any erroneous transaction(s) incurred arising out of or relating to the User entering wrong account number and amount.

7.3      Upon UCBL's discretion, there will be a transaction amount limit for internet banking transactions. Maximum amount of transaction limit can be subject to change from time to time at Bank’s discretion.

7.4      For any transaction made after working hours or during public/ bank holidays, the transaction's value date will be the next working day.

7.5      No transaction is allowed from a non-convertible taka account to a convertible account.

7.6      In addition to the terms and conditions stated above, the existing policy of the Bank (including amendments from time to time) regarding Bill Collection shall also be applicable for Bill Collection as long as it does not contradict with the provisions stated herein. The policy of the Bill Collection shall be available from the branches of the Bank.

7.7      Payment amount and recipient information must be accurate as per the Bill. Any less or higher payment or incorrect beneficiary/ recipient information is the sole responsibility of the User and the Bank shall not be held liable for any losses, late fee charges, damages or disconnection of utility services.

7.8      This agreement does not bind UCBL as an agent of Utility agency. UCBL shall not be held responsible for disconnection of the utility services for any reason by the utility service provider.

7.9      For the credit card bill payment, bank will not be held responsible for payment to any wrong credit card number

7.10      For the mobile number recharge, bank will not be held responsible for recharging any wrong mobile number



8.1      The User shall ensure that there are sufficient funds in his/ her account for transactions through Internet Banking. All instructions of the User shall be carried out subject to availability of sufficient fund in the respective accounts

8.2      UCBL shall not be liable for any consequences arising out of its failure to carry out the instructions due to inadequacy of funds.



9.1      User should agree and confirm that he/ she will not use this Internet Banking facility for money laundering, illegal, unlawful purpose.

9.2      UCBL reserves the right to request explanation from the User regarding any matter pertaining to money laundering and anti-terrorism law of the country.



10.1      The User acknowledges that the software underlying the Internet Banking as well as other Internet related software which are required for accessing Internet Banking are the legal property of the respective vendors or UCBL as the case may be.

10.2      The permission given by UCBL to access Internet Banking will not convey any proprietary or ownership rights in such software.

10.3      The User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying Internet Banking or create any derivative product based on the software.

10.4      User shall keep all information whether of the User, UCBL for any other third party/ customer derived from the Internet Banking Services strictly confidential and shall not disclose to any third party without prior written consent of UCBL.



11.1      These Terms and/or the operations in the Accounts of the User shall be governed by the Laws of Bangladesh, in force.

11.2      UCBL may, in its absolute discretion, commence any legal action or proceedings arising out of breach or violation of any of the Terms for Internet Banking in any other court, tribunal or other appropriate forum irrespective of the place from where the User access the Internet Banking Services, and the User hereby consents to that jurisdiction.

11.3      Any provision of the Terms for Internet Banking which is prohibited or unenforceable in any Jurisdiction shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of the Terms or affect such provision in any other jurisdiction.



12.1      If for any reason beyond its control including but not limited to system error, network problem, strikes, labor disputes, accidents, governments requisition, restrictions or regulations on travel, hospital operation, political disturbances, acts of war, acts of God, which may hamper to provide regular and normal service and unable to perform its obligations under this agreement, that case UCBL shall not be responsible anymore.



13.1      UCBL shall have the absolute discretion to amend or supplement any of the Terms at any time and shall attempt to communicate such changers wherever feasible by any possible means. By using any new services as may be introduced by UCBL, the User shall be deemed to have accepted the changed Terms.



14.1      The User may request for termination of the Internet Banking to UCBL branches at any time by giving a written notice at his/ her presence of at least 15 days prior. The termination shall take effect on the completion of the fifteenth day. However, the User shall always be held liable for all accrued obligation or instruction given before or on the effective date of termination.



15.1      User must compensate for any loss that occurs as a result of his/ her breaching any term of these agreements.



In order to prevent unauthorized transaction through Internet Banking Service, Users are advised to strictly maintain the following:


  1. The User ID and Password should not be written anywhere accessible to third party even if it is his/ her family members.
  2. User should make sure that no one is physically watching the password(s) when he/she is logging in.
  3. It is important to remember to click 'Log out' after completing his/ her Internet Banking session.
  4. User should not leave his/her PC unattended while logged in to the Internet Banking system and the browser running with a valid User ID and Password cached as in such case anyone can gain access to the account.
  5. User should not choose Save Password options for any Auto Form fillers at any Public PC or the PC which is not owned solely by him/her.
  6. Avoid using Internet Banking services at any public network (e.g.: Cyber Cafe, Public WIFI), Otherwise UCBL is not liable for any incident of System Hack, Intrusions, Account Hack or System infection of Malwares or Virus occur.


I/We hereby acknowledge that I/we have read and understood the terms and conditions for Internet Banking and the risk involved in Internet Banking operation and further declare and affirm that by signing below, I/we apply for the United Commercial Bank Ltd. Internet Banking Services subject to the aforesaid terms and conditions.


If you need help with the log-in process of Internet Banking or have technical questions, please call United Commercial Bank Ltd. 24-hour at 16419/+8809610016419 (from overseas only)


Internet Banking Support can be reached via e-mail ibanking@ucb.com.bd